In the past I have been an advocate of the Nintendo Store. But not anymore. Not after today. Everything went wrong for me from start to finish and I'm so very pissed, so get ready for some venting.
Usually, they will list their articles days after the other retailers, like Amazon. So, by the time you can preorder in the Nintendo Store, most people will have already preordered elsewhere, and there isn't much of a crowd, unless they have some weird exclusive, like the Xenoblade Chronicles 3 Collector's Edition. But today the Nintendo Store actually had their products available right in the morning. Combine this with the store-exclusive stand for the Pro Controller, which people seem to want really bad, and you're in for trouble.
In the past they have done this thing where you could register your interest for an upcoming product and then they would send out e-mails in waves to prevent their store from crashing. Which had worked for the most part. But this isn't the case anymore, it's "first come, first serve, all at once."
You would think that I was lucky to already be on the store page when the articles got listed, but this wasn't the case. This had first put me inside some weird limbo, where their awful Vercel / Next.js would block my many login(?) requests. By being patient enough I could eventually get into the basket and even place the order, but then the application crashed as a whole. I had the Switch 2, the Pro Controller and the carrying case all there, it was processing the payment... and then boom. All I got was an error page and nothing to show for.
Eventually, I was put into the waiting line, with 45,000 people ahead of me. When I finally got back into the store after one whole hour, I made the crucial mistake of also adding the game. At first I wanted to preorder this separately, but with so much trouble I thought it best to buy it just all at once. Now, I picked the edition with the ocarina pin. Costs five Euro more, but who is counting at this point? Things went even downhillier from there, because when I then tried to place my order, it told me that it was unable to ship to my address.
I was stuck there. I was using my saved address from previous orders, which worked fine, but for some reason it was now unable to ship there. And before I could figure out what was going on, both the Pro Controller and the Switch 2 went out of stock. The culprit was the game + pin edition, which somehow couldn't be ordered. It was a bugged product, but the shop software didn't communicate that this error is caused by that product. The game without the pin then worked for me, but now I only have that and the carrying case.
Update: The Switch 2 was briefly available again, but I have yet to get my hands on the Pro Controller. And I really wanted that stand... So, my disappointment is immeasurable, and my day is ruined. They could stream the best Nintendo Direct ever in two hours... I'm really not in the mood for more Nintendo stuff right now.
Update 2: Luckily, I just stayed on the store page and kept refreshing it, because I also was able to get the Pro Controller now. Had to place three orders in total for everything, with what could have been achieved in one, but at least I got all the items (except for the silly pin). And now I can watch the Direct in peace... I swear if they announce some Collector's Edition for the new Metroid, I'm going to riot.